Monitoring & Analytics

Effective monitoring helps you track the health and performance of the E-commerce Chatbot API integration.

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📊 Analytics Data

The /chat/analytics endpoint provides insights including :

• Number of messages processed per day
• Most common user queries
• Average response time
• Error rates (timeouts, inappropriate responses)

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🔎 Sample Analytics Response

{
  "date": "2025-06-10",
  "total_messages": 1250,
  "most_common_queries": [
    "return order",
    "track shipment",
    "product recommendation"
  ],
  "average_response_time_ms": 150,
  "error_rate_percent": 0.5
}

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📈 Best Practices

• Regularly poll /chat/analytics to monitor chatbot usage.
• Set alerts on error rates exceeding thresholds.
• Use analytics to identify trends and optimize chatbot responses.
• Combine analytics with webhook events for real-time insights.

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⚙️ Monitoring Tools Integration

You can integrate chatbot metrics into your existing monitoring dashboards using :

• Prometheus & Grafana
• Datadog
• New Relic

via custom scripts that pull /chat/analytics data.

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📌 Contact Support

For assistance setting up monitoring or custom reports, contact our developer support team.