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Use Cases for the E-commerce Chatbot API

This section describes common business scenarios where the chatbot API can improve customer experience and operational efficiency.

🛠️ Customer Support (SAV)

  • Return Requests: Customers can initiate product returns by sending messages like "I want to return my order."
  • Order Status: The chatbot can track shipment status based on order ID and provide updates.
  • FAQ Handling: Common questions such as payment methods, delivery times, and product availability are answered instantly.

🎯 Product Recommendations

  • The AI suggests personalized product recommendations based on user purchase history and preferences.
  • Example : A user asks, "What would you recommend for winter jackets ?", the chatbot returns relevant products dynamically.

📈 Analytics and Insights

  • Track frequent user queries and identify common pain points.
  • Analyze chatbot effectiveness via customer feedback events.
  • Use data to optimize support workflows and improve bot responses.

💡 Implementation Tips

  • Combine /chat/send and /chat/history endpoints to maintain conversation context.
  • Leverage webhook events to trigger actions in your CRM or ticketing system.
  • Use analytics to monitor performance and adapt chatbot training.
  • /chat/send — Send messages to the chatbot
  • /chat/history — Retrieve conversation history
  • /chat/analytics — Access usage statistics